For four consecutive years, Inland Empire Health Plan (IEHP) has received high Team Member engagement scores. Resilience, respect, and high-quality care and service were high performing themes on the 2019 Inland Empire Health Plan (IEHP) Team Member Engagement Survey, placing the health plan in the 92ndpercentile compared to the National Health Care Benchmark.
Administered by Press Ganey Associates, Inc., the online survey captured feedback and measured the level of commitment Team Members have for the health plan’s mission and vision, otherwise known as engagement. High scoring topics that drove IEHP’s engagement score were “I would recommend IEHP as a good place to work, I am proud to tell people I work for IEHP” and “I would recommend IEHP to family and friends who need care.”
“96% of Team Members took the survey,” said IEHP Chief Organizational Development Officer Janet Nix. “We’re really fortunate to have such a high participation rate and I think it’s a testament to all the change that surveys in previous years have facilitated. Our Team Members share, and we listen to do all we can to respond to their feedback.”
In recent years, Team Member feedback collected in the survey has influenced the implementation of several programs and initiatives that make IEHP a unique place of work.
These implementations include Team Member wellness, bilingual pay, career coaching, expanded recruitment and many more.
“IEHP’s Team Members are truly the heart of the health plan. With their work, we are able to fulfill our mission and continue to make a difference in the lives of our Members and our communities,” said IEHP CEO Jarrod McNaughton. “If there’s something our organization can do to enhance their work, we want to hear about it. That’s why the engagement survey is so important to our organization. It’s how we improve and grow.”